Refunds are applicable only in cases where service delivery has not been initiated and payment was made in advance.
Refunds will not be processed once the service provider has been assigned and work has commenced on the project.
To request a refund, please email us at support@propload.in within 3 days of the payment. Mention your project ID and reason for the request.
Eligible refunds will be processed within 7–10 business days to the original payment method.
Any disputes regarding refunds will be reviewed on a case-by-case basis by our support team. The final decision will rest with Propload.